Refund Policy

Electronic shipping solutions including but not limited to: MyCITY2CITY+, Intraship, Online Shipping, Import Express Online, Express Logistics Platform

Type of data Name, Address, Phone Number and Email Address of Sender Name, Address, Phone Number and Email Address of Receiver Name, Address, Phone Number and Email Address of Payer Name, Address, Phone Number and Email Address of Requestor If applicable, Tax ID of Sender If applicable, Tax ID of Receiver If applicable, Data required for customs clearance processing If applicable, payment details

Purposes and legal basis of processing The data are processed primarily for carrying out the contract pursuant to Article 6 (1) (b) of the GDPR. Pursuant to Article 6 (1) (c) GDPR, processing also occurs in order to comply with legal obligations, e.g., in the case of duties of disclosure to investigating authorities.

Finally, processing is also carried out for the purposes listed below, based upon a legitimate interest pursuant to Article 6 (1) (f) of the GDPR: as part of our security requirements (e.g., for crime detection purposes), for compiling statistics, for purposes of quality assurance, process optimisation and planning certainty

The controller has a legitimate interest in the above with a view to ensuring a smooth process and to improving products and services on an on-going basis. No conflicting legitimate interest exists as the intrusiveness of the processing is kept to a minimum, e.g., through pseudonymization.

Recipients or categories of recipients: a) Disclosure occurs to companies involved in providing express shipping services. b) Disclosure occurs as part of statutory obligations (e.g., to investigating authorities).

Transfer to a third country (i.e., the data are transmitted to a country outside the European Economic Area (EEA)) a) Your data are processed in a third country on a contractual basis if you have authorised us to do so (e.g., to transport an item to a third country). b) A Group-internal service provider may be commissioned to provide IT or other services on the basis of our Binding Corporate Rules.